RFi Group’s report US Business Banking and Payments 2020 investigates and reveals the very latest in business customer reactions to current financial conditions affecting them and the impact on their business banking and payments relationships. The report provides financial institutions with unique data driven insights into how to most effectively design their strategy and meet their customers’ needs in the next 12-24 months.
Drawing upon RFi Group’s up to date proprietary surveys of SME and Commercial organisations in May and June 2020, this is a must-read, essential and unique report for any organisation servicing US businesses from a banking or payments perspective.
Contents: • Research Methodology • Market Context • Business Banking Relationships • Business Lending Products • Business Credit/ Charge Cards
Insights: • Effects and impact of the Covid-19 pandemic on businesses over the next 6 months • Business sentiment and predicted challenges • Business sentiment and future intentions • Drivers of choice (Bank, Lending Products and Business Credit/ Charge Cards) • Drivers of engagement (Bank, Lending Products and Business Credit/ Charge Cards) • Drivers of satisfaction (Bank, Lending Products and Business Credit/ Charge Cards)
Conclusions: • Summary • Key insights • Opportunities for the US business banking and business payments sectors
Methodology: • The data in this report is sourced from RFi Group’s H2 2019 and H1 2020 Commercial Banking surveys • The latest surveys were in field May-June 2020 • The survey covers SME and Commercial organisations operating in the United States of America • Small businesses (SME) are defined by an annual turnover under $10M USD • Commercial businesses (COM) are defined by an annual turnover between $10M - $500M USD • The survey interviewed finance decision makers (e.g. Owner, CEO, CFO, MD, Finance Director or Manager, etc.)
All surveys have been anonymized.
Data Delivery: PDF Report
Market Availability: Australian, Canadian, Japanese, Mexican, United Kingdom, United States of America
Other Reports Available on Request include: Australian, Canadian, Japanese, Mexican, United Kingdom
About RFi Group:
RFi Group is a global data-driven insights provider exclusively focused on financial services. We specialise in data and information gathering, customer-based insight generation and business decision support for the world’s leading financial service providers, as well as challengers, disruptive market participants and companies aligned to the FS sector.
We combine global intelligence and local knowledge to provide insightful, valuable and actionable recommendations, with a core focus on the provision of exceptional client service.
Covering 48 key global markets, with regional offices in Toronto, London, Singapore and Sydney RFi Group consistently provides clients with tailored advice and insights relevant to their specific market and business needs.
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